Question 1

What is WMIntelliops?

Accepted Answer

WMIntelliops is an AIOps platform built by Workmates, an AWS Premier-tier cloud and managed services partner. 52+ specialized AI agents watch, diagnose, and heal your cloud infrastructure across AWS, Azure, and GCP — every critical action still requires human approval before it executes.

Question 2

How is WMIntelliops different from traditional monitoring tools?

Accepted Answer

Traditional tools show you dashboards and alerts; WMIntelliops's agents correlate the noise, draft a remediation plan, and — once an engineer approves it — execute the fix. It's the detect-plan-approve-execute loop, not just visibility.

Question 3

Does WMIntelliops need console access to my AWS account?

Accepted Answer

No. WMIntelliops Nexus uses scoped, time-limited AWS Assume Role sessions to analyse your account — fully audit-logged, with no shared credentials and no standing console access.

Question 4

What ITSM and monitoring tools does it integrate with?

Accepted Answer

Native connectors for Jira Service Management, Freshservice, Zoho Desk, and ServiceNow, plus Slack, PagerDuty, Datadog, Grafana, Prometheus, Terraform, and Ansible — no rip-and-replace of your existing stack.

Question 5

How long does onboarding take?

Accepted Answer

Most teams are fully connected within a day: create your workspace, connect your AWS account via a scoped CloudFormation role, integrate your ITSM tool, and WMIntelliops starts working immediately — no professional-services engagement required.

Question 6

Is there a free trial?

Accepted Answer

Yes — a 7-day free trial with full platform access, no credit card required. You can also book a live demo if you'd rather see it walked through first.

Question 7

What deployment models are available?

Accepted Answer

Two: a fast-to-launch multi-tenant SaaS on Workmates' shared infrastructure with logical isolation per tenant, or a perpetually-licensed deployment that runs on a separate, isolated AWS account. Both offer region-based data residency.

Questions, answered